MAIASSIST

MAiassist Roadside Assistance App
MAPFRE ASSISTANCE Your road. Our world.
“The desire to provide excellent service to people anywhere in the world is the philosophy behind MAPFRE ASSISTANCE’s way of acting. We have been collaborating with our partners for over 25 years, achieving an increase in turnover, differentiation and profitability of their businesses.
In short, we offer our partners innovative products and services that improve their quality of life and that of their customers. That is our world.”

MAPFRE ASSISTANCE is the world´s first company to fully automate the roadside assistance process via GPS automatically reporting to the client company’s management
systems.

As well as using traditional methods, drivers can automatically process the request for roadside assistance via the MAiassist application for Smartphones.

• Shorter response time and lower costs. MAPFRE ASSISTANCE optimises service provision: the arrival time is reduced by an average of 60%, the service costs decrease and the user is kept informed at all
times.

• More satisfied customers, with greater loyalty to their vehicle and brand. With a service available 24 hours a day, 365 days a year, attending to both accidents and breakdowns with the best response time and performance.
MAiassist
MAiassist is an innovative and differentiating application, as easy to use as clicking the direct access button and requesting roadside assistance at any time and anywhere in the world with just one click.

With MAiassist customers can select from their device the type of assistance required: accident, theft or breakdown. Once selected, we will automatically locate your exact position by GPS and your details will be sent to the MAPFRE ASSISTANCE systems automatically starting the assistance management process. A few minutes later, you will receive confirmation of the request, informing you of the estimated time of arrival of your assistance unit.

Furthermore, MAiassist has other additional options for improving roadside assistance management. You can modify the user profile, add additional vehicles, access your request
history and directly contact the assistance service by an automatic telephone call from your device in the event of an emergency.

MAPFRE ASSISTANCE is the commercial brand of MAPFRE ASISTENCIA, a leading company in the Assistance Programmes market and in the Travel Insurance Market. It offers comprehensive solutions to its customers in four sectors: insurance, automotive, finance and tourism.
MAPFRE ASSISTANCE, with direct presence in 44 countries and with over 1,550 corporate clients, operates throughout the world and 195 million people benefit from its services.